Power in Germantown comes from MLGW. Report an outage at 901-544-6500, check MLGW's outage map, and call 911 for downed lines or a gas leak.

Last checked Oct. 17, 2026. Facts come from Memphis Light, Gas and Water and the City of Germantown Quick Directory.

Electricity and natural gas in Germantown are supplied by Memphis Light, Gas and Water (MLGW). For an outage, call the MLGW outage hotline at 901-544-6500, the number the City of Germantown lists for gas or electrical outages. Downed power lines or a gas leak are an emergency: call 911 and stay away.

Who to call

  • Power or gas outage: MLGW, 901-544-6500
  • Downed power line, gas leak: 911
  • Outage map: MLGW Electric Outage Summary Map
  • Streetlight out: MLGW, 901-820-7878, or the streetlight outage form
  • Billing and service: MLGW residential customer care, 901-544-6549, 8 a.m. to 6 p.m.
  • Traffic signal out: City of Germantown, 901-757-7200

The outage map

MLGW’s Electric Outage Summary Map gives general information about the outage level across Shelby County, based on reported and known outages. It does not show specific addresses, which MLGW says is for home safety and security. If your power is out and your area does not show on the map, report it.

Get faster outage service

MLGW asks customers to keep their phone numbers current on their accounts. That lets MLGW:

  • call you about planned outages with its automated dialer
  • take your outage report by phone from the number on your account
  • give you restoration status by phone

Update your number in My Account or by emailing mlgwcustomercare@mlgw.org.

MLGW also runs text alerts for billing due dates and cutoff notices: text Join to MLGW4U (654948), or register through My Account.

When the power goes out

  • Check the map and report it at 901-544-6500 if your outage is not shown.
  • Stay clear of downed lines and call 911.
  • Traffic signals: the city runs 40 signalized intersections, and its Traffic Engineering SmartStreets dashboard tracks MLGW outages that affect signals. Report a dark signal to 901-757-7200.
  • Water and sewer are run by the City of Germantown, not MLGW: call 901-757-7350, or 901-757-7338 after hours.

Storm alerts

Germantown is in the National Weather Service Memphis forecast area. Sign up for the city’s Germantown Alert emergency texts, and check the NWS Memphis forecast when storms are coming.

MLGW offices

MLGW’s main office is at 245 S. Main St. in Memphis, 9 a.m. to 4:30 p.m. weekdays. Community offices are at 2935 Lamar Ave. and 1111 E. Shelby Drive (8:30 a.m. to 5 p.m. Monday to Thursday, to 6 p.m. Friday) and 5131 Navy Road in Millington. Payments go to P.O. Box 388, Memphis, TN 38145-0388.

Moving in?

Start service with MLGW’s online Start Service request. MLGW says credit-risk applicants pay a minimum $200 deposit, billed or paid in eight $25 installments, refunded as a bill credit after 24 months of good payment. See moving to Germantown for water, trash and other services.

Related: who to call at City Hall, road construction and closures and trash and recycling.

Frequently asked questions

Who do I call for a power outage in Germantown, TN?

Memphis Light, Gas and Water. The City of Germantown lists the MLGW outage hotline, 901-544-6500, for gas or electric outages. Call 911 for downed power lines or a gas leak.

Is there a power outage map for Germantown?

Yes. MLGW’s Electric Outage Summary Map at outagemap.mlgw.org shows the general level of outages across Shelby County. MLGW says it does not show details for specific addresses, for home security.

How do I report a streetlight out in Germantown?

Report it to MLGW online through its streetlight outage form or call 901-820-7878.

How do I set up MLGW service in Germantown?

Use MLGW’s online Start Service request. MLGW says credit-risk applicants must pay a $200 deposit, which can be billed or spread over eight payments.