Germantown City Hall numbers: customer service 901-757-7200, police and fire non-emergency 901-754-7222, the mayor, aldermen, water, trash and animal shelter.
Last checked Oct. 17, 2026. Numbers come from the City of Germantown Quick Directory, aldermen page and administration staff directory.
Germantown City Hall is at 1930 S. Germantown Road, Germantown, TN 38138. For almost anything, start with customer service at 901-757-7200 or customerservice@germantown-tn.gov, or file a request through the city’s online Customer Service Center.
Who to call first
- Emergency (police, fire, ambulance, gas leak, power lines down): 911
- Police and fire non-emergency: 901-754-7222
- City customer service: 901-757-7200
- Water leak or sewer problem: 901-757-7350; after hours 901-757-7338
- Power or gas outage (MLGW): 901-544-6500
Mayor and Board of Aldermen
Germantown is governed by a Board of Mayor and Aldermen: a mayor and five aldermen, all elected at large (citywide, not by district) to staggered four-year terms. They take office the third Monday in December, and the board elects a vice mayor each year.
| Office | Name | Contact |
|---|---|---|
| Mayor | Mike Palazzolo | 901-757-7201, Mayor@Germantown-TN.gov |
| Alderman, Position 1 | Scott Sanders | SSanders@Germantown-TN.gov |
| Vice Mayor, Position 2 | Mary Anne Gibson | 901-751-5706, MGibson@Germantown-TN.gov |
| Alderman, Position 3 | Sherrie Hicks | SHicks@Germantown-TN.gov |
| Alderman, Position 4 | Brian Ueleke | BUeleke@Germantown-TN.gov |
| Alderman, Position 5 | Tony Salvaggio | TSalvaggio@Germantown-TN.gov |
The mayor and aldermen can also be reached through the Mayor and Aldermen line, 901-757-7201. The mayor’s seat and alderman Positions 1 and 2 are on the Nov. 3, 2026, ballot; see our voting guide. The board’s next meeting is 6 p.m. Monday, Oct. 26, in the City Hall council chambers.
City administration
| Office | Contact |
|---|---|
| City Administrator Jason Huisman | 901-757-7201, CityAdmin@Germantown-TN.gov |
| Deputy City Administrator Lisa Piefer | 901-757-7288 |
| City Clerk/Recorder Michele Betty | 901-757-7251, MBetty@Germantown-TN.gov |
| Communications | 901-757-7202 |
| Neighborhood questions, resident engagement | Erinn Figg, 901-757-7203 |
| Open records requests | the city’s records request page |
Services and departments
| Need | Call |
|---|---|
| Trash collection | 901-751-7685 (or customer service, 901-757-7200) |
| Water billing and service | 901-751-7605 |
| Street maintenance, potholes, drainage | 901-757-7350 |
| Traffic engineer | 901-757-7232 |
| City engineer | 901-751-7546 |
| Code enforcement | 901-757-7263; Code Compliance 901-757-7281 |
| Planning | 901-757-7281 |
| Business licenses and city property tax | 901-757-7218 |
| Animal control and shelter (7:30 a.m. to 4 p.m. weekdays) | 901-757-7358 |
| Fire Department administration | 901-757-7268 |
| Fire marshal | 901-751-7600 |
| Police community relations | 901-757-7264 |
| Municipal Court | 901-757-7212 |
| Parks and Recreation | 901-757-7375 |
| Germantown Community Library | 901-757-7323 |
| Germantown Athletic Club | 901-757-7370 |
| Germantown Performing Arts Center | 901-751-7500 |
| Procurement | 901-757-7260 |
| Insurance claims | 901-751-7651 |
| Human resources | 901-757-7250 |
Before you dig: call Tennessee One Call, 800-351-1111. Streetlight out: MLGW, 901-820-7878.
Not a city service
- Schools: Germantown Municipal School District, 901-752-7900 (schools guide)
- Property tax bill from the county: Shelby County Trustee, 901-222-0200 (property taxes)
- Elections: Shelby County Election Commission, 901-222-1200
- Building permits and inspections: Shelby County Construction Enforcement (permits guide)
Related: trash and recycling, power outages and moving to Germantown.
Frequently asked questions
What is the phone number for Germantown City Hall?
Customer service at City Hall, 1930 S. Germantown Road, is 901-757-7200, or email customerservice@germantown-tn.gov. The mayor’s and city administrator’s office is 901-757-7201.
What is the Germantown police non-emergency number?
901-754-7222, which also handles fire non-emergency calls. Call 911 for emergencies.
Who is the mayor of Germantown, TN?
Mike Palazzolo. He can be reached at Mayor@Germantown-TN.gov or 901-757-7201. The mayor’s seat is on the Nov. 3, 2026, ballot.
How is the Germantown Board of Mayor and Aldermen elected?
A mayor and five aldermen are elected at large, not by district, to staggered four-year terms. They take office the third Monday in December, and the board elects a vice mayor each year.
Who do I call about a water leak in Germantown?
Call Public Services water and sewer at 901-757-7350, or 901-757-7338 after hours.
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